Measuring the efficiency of university departments: an empirical study using data envelopment analysis and cluster analysis

Universities continue to play a key role in the development of country. As university income streams shift away from government and as admissions decline under sub-replacement fertility phenomenon, efficiency resource utilization has become an important issue for administrators. This paper applies data envelopment analysis (DEA) concept assurance region evaluate relative (including aggregate, technical, scale efficiencies) academic departments at National Chung Cheng University Taiwan. The input factors considered are personnel (expressed number faculty-equivalent persons), operating expenses, floor area, output teaching total credit hours), publications papers), external grants. Notably, quality is included by considering classroom capacity calculating hours, publication author contribution calculate single-author-equivalent numbers papers. In addition, cluster based on decomposition contributions three outputs applied classify into groups. results this not only provide department head with improvement directions but also serve reference allocation future strategy administration.